Shipping Info
Shipping & Delivery
We offer free shipping to most capital cities in Australia. For orders below $150, we charge a shipping fee for all locations in Australia. For large items like floorstanding speakers, anything over 1.2m long or for any remote and rural locations, additional shipping fees may be required (these costs won't be calculated on the checkout page, so please call us for an accurate estimate.) Whilst we aim to be as transparent as possible online in regard to our shipping prices and delivery times, there are many variables that come into play, especially when shipping large items or shipping to rural locations. Please feel free to call us about your particular needs on 1300 308 711.
Estimated Delivery Time
Orders are generally dispatched within 1-2 business days after your order and payment have been received. Please feel free to contact us for more information.
Delivery times may vary to each location. As a general guide, please see below.
Please keep in mind that we may send your item(s) (If you are geographically closer) from our Melbourne or Sydney logistics centres. The estimated times below are provided by our Courier, and are in no way a guarantee of shipping times. During busier periods, times may increase. If you have a question specific to delivery times, give us a call on 1300 308 711 and we can give you a more accurate delivery timeframe.
| Same or next business day to Brisbane | Same or next business day to Gold Coast | Same or next business day to Toowoomba |
| 1 to 2 business days to Albury | 1 to 2 business days to Bundaberg | 1 to 2 business days to Canberra |
| 1 to 2 business days to Central Coast | 1 to 2 business days to Coffs Harbour | 1 to 2 business days to Mackay |
| 1 to 2 business days to Maryborough | 1 to 2 business days to Newcastle | 1 to 2 business days to Northern Rivers |
| 1 to 2 business days to Port Macquarie | 1 to 2 business days to Rockhampton | 1 to 2 business days to Sunshine Coast |
| 1 to 2 business days to Sydney | 1 to 2 business days to Wollongong | 1 to 3 business days to Adelaide |
| 1 to 3 business days to Cairns | 1 to 3 business days to Geelong | 1 to 3 business days to Townsville |
| 2 to 3 business days to Melbourne | 1 to 4 business days to Bendigo | 3 to 5 business days to Darwin |
| 3 to 7 business days to Hobart | 3 to 7 business days to Launceston | 7 to 10 business days to Perth |
Please contact us for Christmas period delivery estimates. Please note that the above times are for general (non-Christmas) periods.
Other Information
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All shipments must be signed for at the time of delivery.
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If you are not available at the initial delivery date/time, couriers will try once more to deliver your package &/or arrange a suitable time with you to deliver/pick it up from a location suitable.
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It is important that you inspect the delivery before signing for it. Unless you're 100% confident that the shipment has arrived in good condition, do not sign.
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If you have any questions, call 1300 308 711 during business hours
Gift Cards
Usage
Gift cards will expire 3 years from the date of receiving the gift card. At this point in time, any unused gift card value will be forfeited. Please contact us if you have any queries in regard to this as we don't want anyone to miss out on using their gift card!
Please do not share the gift card/voucher with multiple people. We will not be held liable for someone else using a gift card due to any negligence on your behalf.
Policies
The Audio Tailor Group shall not be responsible for any damage or consequential losses (whether direct or indirect) associated with damage to goods occurring during delivery. The Customer irrevocably agrees to make a claim upon the transit insurer for any such damage or loss.
Lost in transit products cannot be replaced until an investigation has been completed with the delivery service provider to confirm the item was lost in transit.
Delivery is within Australia only.